FAQ

Straight answers.

The questions building firms ask us first. If yours isn't here, call 07305 462808 and ask it.

The visits
What counts as a quote visit?

A homeowner we've spoken to, who owns the property, has a budget that fits the job, is inside your area and has a start date, booked into your diary at a time you've agreed. If any of those is missing it isn't a visit, and it doesn't reach you.

How are homeowners checked?

On a call, within minutes of their enquiry, by our AI assistant. It asks whether they own the home, what budget they have in mind, the postcode, and when they want to start. It says plainly that it's an assistant. You can listen to any recording.

What happens to the ones who don't pass?

They're thanked and that's the end of it. They aren't forwarded to you, and they aren't sold to anyone else.

What if a homeowner doesn't turn up, or cancels?

Every homeowner gets a confirmation when the visit is booked and a reminder the day before, so it's rare. When it happens, tell us and we'll rebook or replace it. We'll cover how that's handled in your agreement on the call.

Can I say no to a visit?

Yes. Reply to the message and we'll move it or drop it. Tell us the kinds of job you'd rather not do and we'll stop sending them.

Exclusivity and areas
Is it exclusive?

Yes. One firm per trade, per area. If you're our roofer in your area, we don't take on another roofer there while you're with us. A kitchen fitter can have the same town, because that's a different trade.

What areas do you cover?

The whole of the UK. You tell us the patch you actually cover and we agree it on the call. Check if your area's available and we'll confirm within 24 hours.

How big is an "area"?

The patch you'd happily drive to for a quote. For most firms that's a town or borough and the postcodes around it. We write it down so there's no argument later.

Cost and contract
How much does it cost?

It depends on your area and how many visits a month you want. You get real figures on the call, for your setup, not a price list that doesn't fit your business.

Is there a contract?

No long-term contract. It runs month to month. If it isn't paying for itself, you stop.

How quickly can we start?

Setup is one call plus a few things you already have: photos of past work, your areas, your availability. We'll give you an honest timeline on the call rather than a promise here.

Day to day
Which diary do you book into?

The one you already use: Google Calendar, Outlook or a shared diary. If you run on paper, we text you each booking and you write it in.

Do I need a website for this to work?

No. The campaigns stand on their own. If you want a site that makes homeowners ring you, that's a separate service, and we'll only mention it if it's relevant.

Who do I actually deal with?

Hamza, who runs it. You get his number. There's no account manager and no ticket queue.

Fifteen minutes. Then you decide.

A straight conversation about your trade, your area and how many visits you could handle. If it isn't a fit, we'll say so.

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